Terms of Service
Last updated: June 2026
1. Acceptance of Terms
By accessing or using the Octavise platform at octavise.com.au ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. These Terms constitute a legally binding agreement between you ("Client") and Octavise ("we", "our", or "us"). Please read them carefully.
2. Description of Service
Octavise is an analytics dashboard platform that connects to your existing practice management systems and advertising platforms to display aggregated business performance metrics. The Service includes: • Integration with practice management systems (Nookal, Cliniko) • Integration with advertising platforms (Meta Ads, Google Ads) • Display of aggregated KPI tiles, trend charts, and performance reports • Insights and analysis based on your aggregated business data • Secure, login-protected access to your dashboard
3. Account Registration and Access
To use the Service, you must create an account and receive approval from Octavise. You are responsible for: • Providing accurate and complete information during registration • Maintaining the confidentiality of your login credentials • All activity that occurs under your account • Notifying us immediately of any unauthorised access to your account Octavise reserves the right to approve or decline account applications at its discretion. Access to the Service is granted on a per-client basis.
4. Authorised Use of Third-Party APIs
By connecting your practice management system or advertising accounts to Octavise, you authorise us to access those systems on your behalf using read-only API access. Specifically: • We will only access data necessary to provide the Service • We will not modify, delete, or create records in your connected systems • We will not share your connected system data with third parties except as necessary to provide the Service • You may revoke our access at any time through your connected system's settings or by contacting us You represent and warrant that you have the right and authority to grant Octavise access to the systems you connect.
5. Google Ads API Usage
Our use of the Google Ads API is subject to the Google Ads API Terms of Service. By connecting your Google Ads account, you acknowledge that: • Octavise accesses your Google Ads data using Google Ads API OAuth authorisation for reporting reads • We retrieve only campaign performance metrics for display in your dashboard • We do not access customer lists, remarketing data, or personally identifiable information from your Google Ads account • We do not create, modify, pause, or delete any Google Ads campaigns, ad groups, ads, or keywords • Google Ads data is used solely for displaying your campaign performance metrics within the Octavise dashboard
6. Data and Privacy
Our collection and use of your data is governed by our Privacy Policy, available at octavise.com.au/privacy. Key points: • We store aggregated business metrics and, where required for reporting continuity, pseudonymised or hashed identifiers. We do not store patient names, contact details, clinical notes, full dates of birth, addresses, or individual clinical records in the dashboard • Your data is isolated from other clients using Row Level Security • Data is stored in Australia (Sydney region) • We implement industry-standard security measures to protect your data By using the Service, you consent to the collection and use of your data as described in the Privacy Policy.
7. Acceptable Use
You agree not to: • Use the Service for any unlawful purpose or in violation of any applicable laws • Attempt to gain unauthorised access to any part of the Service or another client's data • Reverse engineer, decompile, or attempt to extract the source code of the Service • Use the Service to store or transmit malicious code • Interfere with or disrupt the integrity or performance of the Service • Share your login credentials with any other person or entity
8. Intellectual Property
The Service, including all software, design, text, graphics, and other content, is owned by Octavise and protected by Australian and international intellectual property laws. Your data remains your property. By using the Service, you grant Octavise a limited licence to process and display your data solely for the purpose of providing the Service to you.
9. Disclaimer of Warranties
The Service is provided "as is" and "as available" without warranties of any kind, express or implied. Octavise does not warrant that: • The Service will be uninterrupted or error-free • The results obtained from the Service will be accurate or reliable • Any defects in the Service will be corrected Insights and analysis are provided for informational purposes only and do not constitute financial, medical, or business advice. You should not rely solely on Octavise insights when making business decisions.
10. Limitation of Liability
To the maximum extent permitted by Australian law, Octavise shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to loss of revenue, loss of data, or loss of business opportunity. Our total liability to you for any claim arising from or related to these Terms or the Service shall not exceed the amount you paid us in the 12 months preceding the claim.
11. Termination
Either party may terminate access to the Service at any time. Upon termination: • Your access to the Service will be revoked • We will delete your account data within 30 days upon request • Any outstanding obligations under these Terms will survive termination Octavise reserves the right to suspend or terminate accounts that violate these Terms without notice.
12. Changes to Terms
We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page with a revised date and by sending a notification to your registered email address. Your continued use of the Service after any changes constitutes your acceptance of the updated Terms.
13. Governing Law
These Terms are governed by the laws of Western Australia, Australia. Any disputes arising from these Terms or your use of the Service will be subject to the exclusive jurisdiction of the courts of Western Australia.
14. Contact
If you have any questions about these Terms, please contact us at: Octavise is a trading name of Harry Lowther (ABN 45 250 348 525). Contact: https://octavise.com.au/contact Website: https://octavise.com.au